At Sthanus, we want our customers to have a smooth and satisfactory shopping experience. This Cancellation and Refund Policy applies to purchases of our Herbal Bath Powder, Hair Oil, Clothes, and other products sold through our website or online store.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

To request a cancellation, please contact us as soon as possible with your order number and registered contact details.

Once an order has been dispatched, cancellation may not be possible.

If an eligible cancellation is approved, the amount paid will be refunded through the original payment method or another suitable method, as applicable.

2. Refund Eligibility

A refund or replacement may be considered in the following situations:

1. The product received is damaged or defective.
2. The wrong product was delivered.
3. The quantity received is different from the quantity ordered.
4. The product is missing from the shipment.
5. The product received is materially different from the product ordered.

Customers should contact us promptly after receiving the order and provide the order number and relevant details.

3. Herbal Bath Powder and Hair Oil

For hygiene, safety, and product-quality reasons, opened or used Herbal Bath Powder and Hair Oil may not be eligible for return or refund, unless the product is defective, damaged during delivery, or incorrectly supplied.

Customers are advised to check the package upon delivery and contact us if there is any issue.

4. Clothes

Clothing items may be eligible for return or exchange if they are unused, unwashed, undamaged, and in their original condition with applicable tags and packaging intact.

Items that have been worn, washed, altered, damaged, or otherwise used may not be eligible for return or exchange.

Any applicable return or exchange request must be made within [7 days] of delivery.

5. Damaged Products

If your order arrives damaged, please contact us within [48 hours] of delivery.

We may request photographs or videos of:

1. The damaged product
2. The outer packaging
3. The shipping label
4. Any other relevant evidence

After reviewing the issue, we may provide a replacement, refund, or other appropriate resolution.

6. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

After verification, we may arrange a replacement, refund, or other appropriate resolution.

7. Non-Refundable Situations

Refunds or returns may not be available for:

1. Products that have been used or opened, except where the product is defective or damaged
2. Clothing that has been worn, washed, altered, or damaged by the customer
3. Products damaged due to improper use or storage
4. Products returned without prior approval
5. Requests made after the applicable return period
6. Change-of-mind requests where the product is not eligible for return

8. Refund Processing

Once an approved refund is confirmed, we will initiate the refund using the original payment method where possible.

The time taken for the amount to appear in your account may depend on the payment provider, bank, or payment method.

9. Return Shipping

If the return is due to an incorrect, defective, or damaged product supplied by Sthanus, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For other eligible returns, return shipping charges may be the customer's responsibility.

10. Exchanges

Where applicable, exchanges are subject to product availability.

If the requested replacement is unavailable, we may provide a refund or another suitable resolution.

11. Contact Us

For cancellation, return, replacement, or refund requests, please contact us with your order details:

Business Name: Sthanus

Email: [email protected]

Phone: 8921003792

Please include your order number, name, and details of the issue when contacting us.

Sthanus reserves the right to review each cancellation, return, replacement, and refund request in accordance with this policy and applicable laws